Terms & Conditions

1. Definitions

Consumer:
An individual purchasing jewelry or accessories for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction between the customer and seller.

Durable Medium:
Any method that allows information to be stored and accessed unchanged, such as email or downloadable documents.

2. Applicability

These Terms & Conditions apply to all purchases made through the Velora Jewels website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable law.

3. Company Information

4. Our Offer

At Velora Jewels, we are committed to offering elegant jewelry and accessories that combine timeless style with modern design.

Our commitments include:

• Offering beautifully designed necklaces, earrings, rings, bracelets, and jewelry accessories.
• Providing clear product descriptions and relevant product information.
• Displaying product images intended to represent each item's design and appearance.
• Providing transparent pricing, including applicable taxes and shipping charges at checkout.
• Updating product availability whenever possible.
• Providing helpful customer support for order-related questions.

Product specifications, including materials, sizes, finishes, colors, and stone details, should be reviewed before purchasing.

5. Order Process

Orders placed through Velora Jewels are confirmed after successful payment processing.

After checkout, customers will receive an order confirmation email containing relevant purchase details.

Payments are securely processed through third-party payment service providers.

Velora Jewels reserves the right to cancel or refuse an order due to:

• Suspected fraudulent activity
• Incorrect pricing information
• Product stock unavailability
• Payment verification issues
• Other reasonable circumstances

Where payment has already been collected for a canceled order, an appropriate refund will be arranged.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery, subject to the conditions outlined below and applicable consumer protection laws.

To qualify for a standard return:

• Jewelry must be unused and in its original condition.
• Products should be returned with their original packaging where reasonably possible.
• Items should be free from damage, excessive wear, or alterations.
• Accessories and accompanying items should be included where applicable.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

7. Returns & Refunds

At Velora Jewels, we aim to make the return process clear and fair.

Customers may request a return for eligible items within 14 days of delivery.

Standard return shipping costs are the customer's responsibility unless the product is defective, damaged, incorrect, or applicable law requires otherwise.

Returned items will be reviewed before a refund is approved, without limiting statutory refund rights.

Approved refunds will be issued to the original payment method, unless otherwise agreed or required by applicable law.

Refund processing times may vary depending on the payment provider.

8. Pricing

All product prices displayed on Velora Jewels are listed in United States Dollars (USD).

Prices may vary depending on promotions, product availability, or other applicable conditions.

Velora Jewels reserves the right to correct pricing errors. Any correction affecting an existing order will be handled in accordance with applicable law.

Applicable shipping charges and taxes will be displayed during checkout where required.

International customers may be responsible for customs duties, import taxes, or other local charges.

9. Product Quality & Warranty

At Velora Jewels, we aim to provide jewelry products that meet the descriptions and specifications displayed on our website.

Please note the following:

• Product colors may vary slightly due to lighting, photography, or individual screen settings.
• Minor variations may occur in materials, finishes, stone appearance, or design.
• Customers should carefully review ring sizes, bracelet sizes, necklace lengths, and other dimensions before purchasing.
• Product materials and gemstone details are specified where applicable and available.

Please report any product quality concerns within 14 days of delivery whenever possible.

Any voluntary product warranty, where offered, does not ordinarily cover damage caused by:

• Misuse or improper handling
• Normal wear and tear
• Exposure to harsh chemicals, perfumes, or unsuitable cleaning products
• Prolonged exposure to water, moisture, or excessive heat
• Accidental drops, impacts, or scratches
• Improper storage or unauthorized modifications

These limitations do not override mandatory rights relating to faulty or misdescribed goods.

10. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated delivery may take up to 7–14 days, depending on the destination, shipping conditions, and carrier availability.

Delivery delays may occasionally occur due to:

• Customs processing
• Shipping carrier disruptions
• Weather conditions
• Public holidays
• High order volumes
• Unexpected logistical issues

Customers are responsible for providing accurate and complete shipping information.

If an order is lost, damaged, or cannot be delivered, Velora Jewels will review the situation and provide an appropriate resolution, such as replacement or refund, where applicable.

11. Payments

Full payment is required during checkout unless another arrangement is explicitly offered.

Velora Jewels may accept major credit cards, debit cards, PayPal, and other secure payment methods where available at checkout.

All payments are processed through third-party payment providers using their applicable security measures.

Customers experiencing payment-related issues should contact our support team as soon as possible.

12. Complaints & Customer Support

Customer satisfaction is important to Velora Jewels.

We encourage customers to report order-related complaints within 7 days of receiving an order. This requested reporting period does not restrict statutory rights.

Our support team aims to respond to customer inquiries and complaints within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

• Product replacement
• Refund
• Store credit where applicable and accepted by the customer

Customers should provide relevant order details and supporting photographs where appropriate.

13. Dispute Resolution

Velora Jewels aims to resolve customer disputes fairly, professionally, and efficiently.

Customers are encouraged to contact our support team first so that we can review and address the issue.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or other appropriate dispute resolution process where applicable.

14. Force Majeure

Velora Jewels is not responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

• Natural disasters
• Shipping carrier disruptions
• Supply chain interruptions
• Government restrictions
• Customs delays
• Other unexpected events outside our reasonable control

We will make reasonable efforts to communicate significant delays and provide appropriate assistance when possible.

15. Governing Law

These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection rights that apply to the customer's purchase.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded or limited.

16. Changes to Terms

Velora Jewels reserves the right to update these Terms & Conditions when necessary.

Updated Terms will be published on our website and will take effect in accordance with applicable law.

Customers are encouraged to review this page periodically for updates.