Return & Refund Policy

1. Eligibility for a Return or Refund

Customers may request a return for eligible items within 14 days of receiving their order.

For standard returns, the following conditions apply:

• You contact our support team within the 14-day return period.
• The jewelry item is unused and in its original condition.
• The item is returned with its original packaging where reasonably possible.
• The jewelry has not been altered or damaged after delivery.
• The item meets any applicable return eligibility requirements.

Damaged, defective, or incorrect items may qualify for a refund, replacement, or other remedy in accordance with applicable consumer protection laws.

Customers' statutory rights are not limited by the standard return conditions above.

2. Non-Refundable Items

Certain jewelry products may not qualify for standard returns or refunds, except where required by applicable law.

These may include:

• Jewelry that has been used, excessively worn, altered, or damaged after delivery.
• Custom-made, personalized, engraved, or made-to-order jewelry where a lawful return exception applies.
• Items that are not eligible for return due to applicable hygiene or health protections, including certain earrings where legally permitted.
• Final-sale products or discounted items where a valid legal exception applies and the restriction was clearly disclosed.
• Items with missing components or signs of alteration that affect their condition.
• Products damaged by misuse, improper handling, or unsuitable storage.

Return exclusions do not override mandatory rights concerning faulty, damaged, or misdescribed products.

3. How to Request a Return

If you would like to request a return or refund, please contact our customer support team.

To help us process your request efficiently, please provide:

• Your order number
• The name of the jewelry item you purchased
• A brief explanation of your return request
• Clear photographs of the product if there is visible damage or a defect
• Photos of the original packaging where relevant

Our support team will review your request and provide the next steps.

Please contact us before sending a standard return so that we can provide the correct return address and instructions.

4. Return & Refund Process

Our return process is designed to make submitting a request as straightforward as possible.

5. Return Shipping Costs

For standard eligible returns, customers are generally responsible for return shipping charges.

Return shipping costs will be covered or reimbursed where required if:

• The jewelry item is defective
• The product arrived damaged
• An incorrect item was delivered
• Applicable consumer protection laws require us to cover return shipping expenses

Any return shipping arrangements will be communicated during the return process.

6. Refund Processing Time

Once your return is received and your refund is approved, we aim to process eligible refunds within the following timeframe:

Refunds are generally issued to the original payment method.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

Any legally required refund deadlines will take priority over our estimated processing timeframe.

7. Important Return Information

To help ensure a smooth return experience, please review the following notes.

• Please contact customer support before shipping a standard return.
• Jewelry should be returned in its original condition for standard return eligibility.
• Original packaging should be included wherever reasonably possible.
• Original shipping fees may be non-refundable where permitted by applicable law.
• Jewelry showing damage resulting from misuse, unauthorized alterations, or improper handling may not qualify for voluntary refunds.
• Refund eligibility for customized or personalized jewelry may be restricted where legally permitted.
• Suspicious or fraudulent return requests may be investigated and handled in accordance with applicable law.

8. Damaged or Incorrect Jewelry

If your jewelry arrives damaged, defective, or different from the product ordered, please notify us as soon as possible.

We encourage customers to provide:

• The original order number
• Photographs of the jewelry
• Photographs of any visible damage
• Details of the incorrect or defective product

Depending on the circumstances, an appropriate resolution may include:

• Product replacement
• Refund
• Another remedy required by applicable law

Please report visible delivery issues promptly to help us investigate and resolve them efficiently.

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