Privacy Policy

1. Information We Collect

When you place an order, create an account, or contact our customer support team, we may collect certain personal information.

Personal Information

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and purchase history
• Customer support messages and inquiries
• Payment-related information necessary to process purchases

Payment details are processed through third-party payment service providers.

Velora Jewels does not intend to store complete payment card numbers on its website servers.

2. Usage Data

Certain technical and usage information may be collected automatically when you browse our website.

This information may include:

• Pages visited on our website
• Time spent browsing products and collections
• Website navigation and click activity
• Device type and operating system
• Browser type and version
• IP address
• General website interaction and performance information

This information helps us understand website usage, identify technical issues, and improve the shopping experience.

3. Cookies & Tracking

Velora Jewels may use cookies and similar technologies to support website functionality and improve customer experience.

Cookies may be used to:

• Enable essential website functionality
• Save items added to your shopping cart
• Remember shopping preferences and selected settings
• Maintain shopping sessions
• Improve website performance and usability
• Analyze website traffic and visitor behavior

You can manage or disable cookies through your browser settings or any cookie controls available on our website.

Please note that disabling essential cookies may affect shopping cart functionality, checkout, or other website features.

4. How We Use Your Information

At Velora Jewels, we use personal information to provide our products and services, process orders, and improve your shopping experience.

We may use your information to:

• Process and fulfill orders placed through our website
• Arrange shipping and product delivery
• Send order confirmation emails
• Provide shipping updates, tracking information, and delivery notifications
• Respond to customer support requests and inquiries
• Manage returns, refunds, and order-related issues
• Improve our collections of necklaces, earrings, rings, bracelets, and jewelry accessories
• Improve website performance and customer experience
• Maintain records required for accounting or legal compliance
• Send promotional offers, collection updates, and restock notifications where you have provided the required consent

You can unsubscribe from promotional marketing emails at any time using the unsubscribe link included in those communications.

5. Data Security

We take the security of customer information seriously.

Velora Jewels uses appropriate technical and organizational security measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

Payment transactions are handled by third-party payment providers using their applicable security systems and standards.

We do not sell your personal information.

Personal information is shared only where necessary to process orders, provide services, operate our website, or meet applicable legal obligations.

Although we take reasonable security precautions, no online system can be guaranteed to be completely secure.

6. Sharing Information with Trusted Third Parties

To operate our online jewelry store and fulfill customer orders, we may share limited personal information with trusted service providers.

These may include:

• Payment Providers: Services that securely process online transactions and payments.
• Shipping Providers: Courier and logistics companies responsible for order delivery.
• Email Service Providers: Services used to send order confirmations, delivery updates, and customer communications.
• Website Hosting Providers: Services that support website hosting, maintenance, and technical operations.
• Analytics Providers: Services used to understand website performance and visitor activity.
• Review Platforms: Services that manage customer feedback and reviews where customers choose to participate.

Service providers are expected to handle personal information in accordance with their contractual obligations and applicable privacy laws.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to the personal information we hold about you
• Requesting corrections to inaccurate or incomplete information
• Requesting deletion of personal information where legally permitted
• Objecting to or requesting restrictions on certain processing activities where applicable
• Withdrawing consent where processing is based on consent
• Unsubscribing from promotional emails at any time
• Managing cookie preferences through browser settings or available website controls

Some information may need to be retained for legal, accounting, fraud-prevention, or order-related purposes.

If you wish to exercise any applicable privacy rights, please contact us through our website.

8. Communication Storage

Messages submitted through our website, contact forms, customer service channels, or email may be stored for legitimate business and support purposes.

These communications may be retained to:

• Respond to customer support inquiries
• Resolve order-related questions or complaints
• Maintain records relating to purchases, returns, and refunds
• Improve customer support services
• Meet applicable legal obligations

Customer communications are handled with appropriate confidentiality and security measures.

9. Privacy Policy Updates

Velora Jewels may update this Privacy Policy from time to time.

Updates may be made to reflect:

• Changes in applicable privacy laws or regulations
• Updates to our products or services
• Changes in website technology or operations
• Changes to how personal information is collected, used, or protected
• Updates to our business practices

The latest version of our Privacy Policy will be published on this page.

We encourage customers to review this policy periodically.

10. Contact Us