Shipping & Delivery Policy

1. Delivery Options & Shipping Costs

Shipping costs are calculated automatically during checkout based on your delivery location, selected shipping method, and order details.

Available delivery services may vary depending on your location and courier availability.

Estimated Delivery Times

Delivery estimates may vary based on your location, especially in remote areas. Shipping methods are subject to availability at checkout.

2. Logistics & Shipping Partners

At Velora Jewels, orders are shipped through trusted third-party logistics providers and courier partners.

Depending on your location, your jewelry order may be delivered through local or international shipping providers.

Once your order has been dispatched, tracking details will be provided via email or SMS where supported.

These tracking details allow you to monitor the status of your shipment until delivery.

Deliveries may be completed through:

• Standard courier services
• Express shipping partners
• Local last-mile delivery providers
• International logistics partners where applicable

3. Packaging & Handling

We understand that jewelry requires careful handling during packing and transportation.

Every Velora Jewels order is:

• Carefully packed with suitable protective materials
• Securely sealed to help protect products during transit
• Checked before dispatch whenever possible
• Prepared with care to help preserve the appearance of delicate jewelry pieces

Necklaces and bracelets may receive additional protection to help prevent tangling.

Rings, earrings, and delicate accessories may be secured with appropriate inserts or protective packaging to reduce movement during shipment.

4. Gifting a Velora Jewels Order

Looking for a thoughtful jewelry gift for someone special?

Velora Jewels offers a collection of elegant accessories suitable for birthdays, anniversaries, celebrations, and special moments.

Where available, customers may have the option to include a personalized gift message during checkout.

Selected orders may also qualify for gift-ready packaging options.

Any available gift options will be displayed during checkout.

5. Delivery Schedule

Our standard shipping and order dispatch schedule is outlined below.

Order Cut-Off Time

Dispatch times are subject to successful payment processing, product availability, and operational conditions.

6. Important Delivery Information

Remote Areas

Deliveries to remote or less accessible locations may require additional time or incur extra shipping charges.

Missed Deliveries

If a delivery attempt is unsuccessful because the recipient is unavailable, the courier may attempt redelivery.

Additional redelivery charges may apply where permitted and appropriate.

Incorrect Shipping Address

Please ensure that your full name, contact number, and shipping address are accurate before completing your purchase.

Incorrect or incomplete shipping information may cause delivery delays.

Unexpected Delivery Delays

Delivery delays may occur due to customs processing, carrier disruptions, severe weather, public holidays, or other circumstances beyond our reasonable control.

7. Damaged or Incorrect Orders

At Velora Jewels, we want every customer to receive the correct jewelry item in good condition.

If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

We encourage customers to report visible issues within 48 hours of delivery to help us investigate them promptly.

When reporting an issue, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging where relevant
• Details of any visible damage or incorrect items

Our support team will review the situation and arrange an appropriate resolution, including replacement or refund where applicable.

The requested 48-hour reporting period does not limit any mandatory consumer rights.

8. Track Your Order

Once your Velora Jewels order has been dispatched, you will receive tracking information where supported by the courier.

This may include:

• A shipment tracking number
• A tracking link sent by email or SMS
• Shipping and delivery status updates
• Estimated delivery information where available

Tracking updates may take some time to appear after the package has been handed over to the courier.

If you have trouble tracking your order, please contact our customer support team.

9. Need Assistance?